Policies

 

Shipping

The Shoe Trunk processes and ships orders from our boutique in Pembroke Pines, Fl. We ship U.S. orders using USPS priority Mail. Most packages arrive within 2-3 of shipping. (We try to get orders out within 1 business day, but if you are in a rush or need for a specific event, feel free to email us and make sure your package will arrive on time.) Our email is theshoetrunk@gmail.com.

Returns

The Shoe Trunk appreciates your business.

Any products purchased can be returned for a store credit, (which never expires) or an exchange, within 14 days of delivery, unless marked "FINAL SALE".
To start the return process please email us at: 
theshoetrunk@gmail.com for instructions and return address. 
We accept exchanges or returns for any item that has been requested for a return and returned within 14 days of receiving your shoes.
No signs of wear should be shown on the sole of foot or heel. Original shoe box must be included and in new and undamaged condition. Any returns should be placed in an outer box to protect the original shoe box.

Please Note: We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise return shipping costs are the responsibility of the customer. If shipping yourself, we suggest you insure your package and add tracking.

You should expect to receive your credit within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

Privacy Policy of The Shoe Trunk

The Shoe Trunk operates the theshoetrunk.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the theshoetrunk website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at theshoetrunk.com, unless otherwise defined in this Privacy Policy.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. theshoetrunk@gmail.com